1. Who we are
mybridge ("mybridge", "we", "us") provides study-abroad guidance through the website mybridge.studio (the "Site") and related channels.
mybridge is operated by [full name of the operator], based in the Islamic Republic of Pakistan. For the purposes of applicable data-protection laws, the operator is the data controller responsible for your personal data.
Questions about this policy or your data? Contact info@mybridge.studio.
2. Scope
This policy explains what personal data we collect, how we use it, who we share it with, and the rights you have. It applies to everyone who uses the Site, books a consultation, subscribes to our newsletter, or otherwise interacts with us.
3. The data we collect
Information you give us directly
- Consultation / enquiry forms: first name, last name, email, country of residence, and field of study.
- Newsletter: email address.
- Communications: anything you share when you contact us by email, WhatsApp, Telegram or other channels, including message content.
- Application support: further details and documents you provide — e.g. phone number, date of birth, address, academic transcripts, certificates, passport/ID details, references, and financial or scholarship information.
- Payments: billing and transaction details (card details are handled by our payment processor — see below — and we do not store full card numbers).
Information collected automatically
- Technical and usage data (IP address, device/browser type, pages viewed) via cookies — see our Cookie Policy.
Information from third parties
- Information from the tools we use and, where relevant, from partners or people who refer you to us.
4. How we use your data
We use your data for the purposes below. Where a law such as the GDPR / UK GDPR applies, our legal basis is shown alongside.
| Purpose | Legal basis |
|---|---|
| Provide the consultation and respond to your enquiry | Contract / pre-contract steps; consent |
| Match you to universities and support your applications | Performance of a contract |
| Communicate with you (email, WhatsApp, Telegram, phone) | Contract; legitimate interests; consent |
| Process payments for paid services | Contract; legal obligation |
| Send our newsletter | Consent (withdraw anytime) |
| Operate, secure and improve the Site | Legitimate interests |
| Comply with legal, tax and regulatory duties | Legal obligation |
Where we rely on consent, you can withdraw it at any time (this does not affect processing already carried out).
5. Minors (users under 18)
Our services are intended for students, and we recognise that some users are aged 16 or 17 (minors).
- If you are under 18, you may only use the Site and our services with the involvement and consent of a parent or legal guardian, who must agree to our terms on your behalf and supervise your use.
- Where required by law (e.g. for users under the age of digital consent — generally 16 under GDPR, 13 under US COPPA), we will only process a minor’s data with verifiable parental or guardian consent.
- Any payment on behalf of a minor must be made or authorised by a parent or legal guardian.
If you are a parent/guardian and believe your child has provided data without appropriate consent, contact info@mybridge.studio and we will review and, where required, delete it.
7. International data transfers
We are based in Pakistan and serve students in many countries, and some providers operate internationally. Your data may therefore be stored or processed outside your country of residence, including in countries with different data-protection laws. Where we transfer data internationally, we take steps to keep it protected in line with applicable law (for example, providers offering recognised safeguards such as Standard Contractual Clauses).
8. How long we keep data
We keep personal data only as long as necessary for the purposes above — typically for the duration of our services to you and a reasonable period afterwards — and longer only where required for legal, tax or accounting reasons. Newsletter data is kept until you unsubscribe.
9. How we protect data
We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to protect your information and to notify you and any relevant authority of a serious breach where the law requires.
10. Your rights
Depending on your location, you may have the right to: access your data; request correction or erasure; restrict or object to certain processing; request portability; withdraw consent; and complain to your local data-protection authority.
To exercise any of these, contact info@mybridge.studio. We respond within the timeframe required by applicable law.
12. Third-party links
The Site may link to third-party websites (e.g. universities or social media). We are not responsible for their privacy practices and encourage you to read their policies.
13. Changes to this policy
We may update this policy from time to time. We will post the updated version here with a new "Last updated" date, and where changes are significant we will take reasonable steps to notify you.
14. Contact us
Questions, requests or complaints about this policy or your data: info@mybridge.studio.